Question 1

Does CandidateZip support multiple languages?

Accepted Answer

Yes, our candidate data extraction software parses resumes and CVs into 80+ subject fields and operates in 9 languages to help you find the best person for the job.

Question 2

Can I cancel the subscription?

Accepted Answer

Yes, you can cancel the subscription from all the paid plans but 'Free plan' is forever. 
Once cancelled, the subscription will automatically get cancelled on the next renewal date. Till then you can use the services with remaining credits. To Cancel: Go to Plans page> Click 'Update and Manage...' > Click 'Cancel' [under Timeline]

Question 3

What if I want to update card information?

Accepted Answer

To update: Plans Page > Click 'Update and Manage...' > Under Payment Method Information section-Click 'Update Payment Method'.

Question 4

What is CandidateZip?

Accepted Answer

An easy-to-use resume parsing tool.
CandidateZip helps to parse information from resumes and automate the recruitment process with no-code integration. Engineered for the HR professionals/recruiters, the AI-driven tool automates the recruitment process via hiring workflows. This AI-powered tool extracts data from resumes, including sources like Gmail, Dropbox, and automatically transfers it into the recruiter’s existing ATS CRM like HubSpot, Greenhouse, Zoho with a one-time quick setup.

Question 5

I have other questions.

Accepted Answer

Contact us, and we'll be happy to help! Email us at support@candidatezip.com.

Question 6

Can I rollover unused credits?

Accepted Answer

No. We will provide you with new credits every 30 days; unused credits will expire at the end of each month.

Question 7

Will my account be charged every month?

Accepted Answer

Yes. It will be charged with your existing plan details until you unsubscribe.

Question 8

I want to use Candidate Zip once. Is it possible?

Accepted Answer

Yes. 
We encourage recurring usage, but you're free to take a one-month subscription and cancel it when your work is done. After cancellation, you'll be considered as Free User.

Question 9

Can I change my Plan/Subscription?

Accepted Answer

Yes, you can change your plan anytime. To Change: Go to Plans page> Click 'Update and Manage...' button > Under Subscription section-Click 'Edit'.

Question 10

Is parsing the same document several times counted each time?

Accepted Answer

Yes.
Parsing a document multiple time result in being counted as a unique instance.

Question 11

Will it work with my ATS?

Accepted Answer

Yes, it can connect with any ATS/CRM. 
Check the list here: 
https://www.candidatezip.com/crm-ats-we-integate-with

Question 12

How long are your contracts?

Accepted Answer

CandidateZip is a pay-as-you-go service (monthly or yearly), so you can make changes to your plan whenever you need to.

Question 13

Do you guys have an API we can develop against?

Accepted Answer

It is plug & play application. You need to create a zap using Zapier and connect to CZ for further data extraction.

Question 14

What types of payment do you accept?

Accepted Answer

Depending on the country you are in, we support payment gateways that process Cards, Direct Debits, PayPal & Amazon Payments. For more details, please contact support@candidatezip.com.

Question 15

Is there a free version?

Accepted Answer

Yes. A 7 day free trial is available.

Question 16

Can I see how many credits are left and my usage history?

Accepted Answer

Yes, our dashboard will provide you information for the same. It shows selected plan details and recent usage history. However, if you want to check complete usage details, go to logs.

Question 17

Is a request that returns no results counted as a credit?

Accepted Answer

No, every passed request(that returns response) for parsing is counted as one credit.

Question 18

Can I lend some of my credits to other people so they can use the account too?

Accepted Answer

No. We do not support this yet.

Question 19

Will my account get renewed automatically?

Accepted Answer

Yes. It will get renewed every month with the selected plan until you unsubscribe.

Question 20

What if I need a larger plan?

Accepted Answer

Sure no problem, we have Enterprise Plans available for any need, large or small. Just shoot us an email at support@candidatezip.com, and someone will get back to you quickly.

Question 21

How do I parse my resumes?

Accepted Answer

CZ connects with any source such as email, desktop folder using Zapier or Workato and extracts data from resumes to store into your existing ATS/CRM/Database. Find out more here: 
http://app.candidatezip.com/integration

Question 22

How to use CandidateZip?

Accepted Answer

Set-up your Zap and send structured key data to your ATS/CRM from thousands of resumes automatically.

Parsing from ZIP

How to use?

Frequently Asked Questions